https://www.pragmatic365.org/display-show.asp?ComponentNo=000503
What Operating model do you use for Support?
Do people know what it is?
Is it fit for purpose?
If not, who is Accountable for improving it?
Who is Responsible for improving it?
Does your Support capability support many things or only IT?
Do you have duplicate Support capabilities (first and second line) one for internal IT and one for customer’s problems?
If so, why?
https://www.pragmatic365.org/display-show.asp?ComponentNo=000503
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POES allows you to Strategically guide the Tactical changes, to the Support capability of your Enterprise.
https://www.pragmatic365.org/display-show.asp?ComponentNo=000503
Keypoint |
Adopt this component by... |
POES allows you to Strategically guide the Tactical changes, to the Support capability of your Enterprise.
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C-Suite: Mandate the use of POES to Strategically guide, Tactical changes to the Support capability of your Enterprise.
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Questions to ponder... |
What Operating model do you use for Support? |
Do people know what it is? |
Is it fit for purpose? |
If not, who is Accountable for improving it? |
Who is Responsible for improving it? |
Does your Support capability support many things or only IT? |
Do you have duplicate Support capabilities (first and second line) one for internal IT and one for customer’s problems? |
If so, why? |